Nothing, to my knowledge, has been invented yet, that is more efficient than a workplace "grapevine" for getting information spread throughout a company. It's frustrating. It's typically counter-productive. And it sucks up all productive time just doing "damage control." Gossip is insidious, and permeates through the best defenses. People cannot contain themselves from discussing what they may have heard.
It is my long-held belief that in the absence of information, people will make up their own information (let's call them "theories") and pass these "theories" along to others. It doesn't take long to get out of control.
What can be done about it?
I wish I had a “sure-fire” solution; but, I can tell you, having managed several plants with hundreds of employees, that the best defense is a good offense. In other words, communication is key.
Take away the mystery! Spoil the enjoyment of gossip by giving them information! People want information. If you have a good standing practice of regularly meeting and communicating with your people, and keeping them informed on matters that concern them, the gossip generally can be diminished (considerably).
Have a “No-Gossip” Policy: The other thing I've noted is that a company should establish a standing policy regarding gossip in the workplace. While you cannot necessary stop people from talking, you can take proactive actions to address it before it starts.
More on how to develop a good “No-Gossip” policy next time….
Kathleen Lapekas - PHR
Action HR Consulting
For Personal Attention to Personnel Matters....
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